Refund Policy

At backvape.com, we value our customers’ satisfaction and strive to ensure a smooth and hassle-free shopping experience. Below is our Refund Policy, designed to guide you through returns and refunds for your orders.

7-Day Return Window

We offer a 7-day return window from the date of receipt for eligible returns.

Return Eligibility Criteria

To be eligible for a return, the item must meet the following criteria:

  • The product must be unused, in original condition, with tags intact.
  • The item must be returned in its original packaging.
  • A proof of purchase (receipt or order number) is required.

Initiating a Return

To begin a return, please contact us at [email protected]. Once your return is approved, we will provide a return shipping label and instructions for returning the item. Please note that unauthorized returns will not be accepted.

Damaged or Incorrect Items

We inspect all orders before dispatch, but occasionally errors may occur. If you receive a damaged or incorrect item, please contact us immediately for prompt resolution. We will assist you with a return or exchange as appropriate.

Items Not Eligible for Return

Certain items are non-returnable, including:

  • Perishable goods, custom items, personal care products (such as disposable vapes), and hazardous materials.
  • For any clarification on whether a product is eligible for return, please reach out to us before initiating a return.

Exchanges

If you wish to exchange an item, the most efficient process is to return the original product and place a new order for the desired item. Return eligibility and processes remain the same as above.

European Union Cooling-Off Period

Customers in the European Union are entitled to a 14-day cooling-off period, during which you can return your order without providing a reason. For the return to be eligible:

  • The product must be unused, with tags attached.
  • It must be in original packaging, and you must provide a proof of purchase.

Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If approved, refunds will be processed to your original payment method within 10 business days. Please note, additional processing time may be required by your bank or credit card provider. If you have not received your refund within 15 business days after approval, please contact us at [email protected].

Thank you for choosing backvape.com. We are committed to your satisfaction and are here to assist with any inquiries you may have.