Shipping Policy

Order Processing and Delivery Timeline
At BackVape, we aim to provide a smooth and efficient shopping experience. All orders are processed and dispatched within 1-3 business days. Once dispatched, delivery times typically range from 7 to 15 business days, depending on the destination. Please note that we do not ship orders on weekends or public holidays.

Shipping Destinations
We primarily serve wholesale and bulk-buy customers across Europe, including Germany, the Netherlands, Belgium, Spain, France, Portugal, Poland, Italy, and other EU countries. We ensure fast, insured shipping to all these regions.

Tracking Information
Once your order is shipped, you will receive an email containing your tracking details. You can track your shipment using the provided tracking number on our trusted partner’s website: 17track.net. Please allow 1-2 days for tracking updates to reflect on the website after the shipment has been dispatched.

Order Modifications
You have the flexibility to cancel an order or update your shipping address anytime before the products are dispatched. Once the order has been shipped, we are unable to accommodate cancellations or address changes.

Shipping Costs
Shipping costs are calculated at checkout based on the size of the order, destination, and shipping method. Bulk or wholesale orders may qualify for discounts on shipping rates.

Lost or Damaged Items
In the rare case that your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the courier to resolve the issue and ensure your satisfaction.

Thank you for choosing BackVape, Europe’s leading disposable vape wholesaler. We are dedicated to delivering the highest quality products and exceptional service to our customers.